Privacy Policy

Last updated: 16 January 2026

1. Introduction

SyntetiQ (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website and when you contact us or apply for a pilot.

2. Who we are (Controller)

For the purposes of applicable data protection laws (including the UK GDPR and, where applicable, the EU GDPR), the data controller is:

Syntetiq Limited
Edinburgh, United Kingdom
Contact email: privacy@syntetiq.com (or m@syntetiq.com)

If you engage us for a pilot or commercial services, additional terms (including data processing terms) may apply depending on the scope and the type of data involved.

3. Scope

This Policy applies to:

Visitors of our website;
People who contact us via forms, email, or other channels;
People who apply for a pilot or request information about our services.

It does not cover third‑party websites we may link to. Please review the privacy policies of those third parties.

4. Personal data we collect

4.1 Data you provide to us

Depending on how you interact with us, we may collect:

Identity & contact data: name, work email, job title, company name, country/timezone, phone (if provided);
Pilot application data: task description, robot platform details, environment/site description, constraints and safety notes, KPIs/success criteria, and any information you submit in free‑text fields;
Files and links: attachments or file links you provide (where enabled);
Communications: messages you send us, and our replies.

4.2 Data we collect automatically

When you use our website, we may automatically collect:

Technical data: IP address (or partial IP), browser type/version, device information, meaningfully required logs, timestamps;
Usage data: pages viewed, time on page, referrer, basic interaction signals (where enabled).

4.3 Cookies and similar technologies

We may use cookies or similar technologies:

Strictly necessary cookies (site functionality and security);
Optional analytics cookies (only if enabled and where required, subject to your consent).

See Section 12 for more details.

5. How we use your personal data

We use personal data for the following purposes:

To respond to enquiries and provide requested information;
To process pilot applications, qualify requests, and propose pilot scope and next steps;
To communicate with you about meetings, follow‑ups, and requested materials;
To operate and secure our website (fraud prevention, abuse monitoring, debugging);
To improve our website and user experience (analytics only if enabled and permitted);
To comply with legal obligations and protect our rights.

6. Legal bases for processing

We rely on one or more of the following legal bases, depending on the context:

Legitimate interests: e.g., responding to B2B enquiries, operating and securing our website, improving our services (balanced against your rights);
Contract / pre‑contract steps: e.g., processing a pilot application and preparing a proposal;
Consent: e.g., optional analytics cookies (where required), or marketing communications where consent is used;
Legal obligation: e.g., compliance with applicable laws.

7. Sharing your personal data

We may share personal data with:

Service providers (processors) who help us operate the website and communications (e.g., hosting, form processing, email delivery, CRM tools), strictly on our instructions;
Professional advisers (lawyers, accountants) where necessary;
Authorities where required by law, or to protect rights, safety, and security.

We do not sell your personal data.

8. International transfers

Your data may be processed in the United Kingdom and/or other locations where our service providers operate.
Where personal data is transferred outside the UK/EEA, we use appropriate safeguards required by law (such as contractual protections).

9. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including:

Pilot applications and enquiries: typically retained for a reasonable period to manage follow‑ups and business records;
Security logs: retained for a limited period for security and troubleshooting;
Marketing preferences: until you opt out or withdraw consent (as applicable).

Exact retention periods may depend on the context and legal requirements.

10. Security

We implement technical and organisational measures designed to protect personal data, such as access controls and secure handling practices.
However, no system is 100% secure and we cannot guarantee absolute security.

11. Your rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal data;
Request correction of inaccurate data;
Request deletion of your data (where applicable);
Request restriction of processing;
Object to processing based on legitimate interests;
Request data portability (where applicable);
Withdraw consent at any time (where we rely on consent);
Lodge a complaint with your data protection authority.

To exercise your rights, contact us at privacy@syntetiq.com.

12. Cookies and analytics

We may use cookies that are strictly necessary for website functionality and security.

If we use analytics cookies, we will do so in a way that respects applicable consent requirements (e.g., through a cookie banner / preferences). You can update your cookie preferences at any time (if enabled on the site).

13. Children

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page indicates when it was most recently revised.

15. Contact us

If you have questions about this Privacy Policy or your personal data, contact:

Syntetiq Limited
Edinburgh, United Kingdom
Email: privacy@syntetiq.com (or m@syntetiq.com)